Terms of Service
Effective as of: May 29, 2026
Important Notice: These terms contain a binding arbitration agreement and a class-action waiver. Please review the Dispute Resolution section below before using this site.
These Terms of Service (the ‘Terms’) govern all access to and use of the website located at ridgelineroofingnewyorkcity.com (the ‘Site’) and all service requests submitted through it. By accessing the Site, submitting a service request, or otherwise interacting with any feature of the Site, the visitor and user (‘User’) agrees to be legally bound by these Terms in their entirety. If the User does not agree to these Terms, the User must immediately cease all use of the Site and must not submit any service request. Ridgeline Roofing Co. of New York City reserves the right to enforce these Terms to the fullest extent permitted by applicable law.
Warranty and coordination remedy
Ridgeline Roofing Co. of New York City performs no home-service work of any kind. Accordingly, Ridgeline Roofing Co. of New York City makes no warranty, guarantee, or representation whatsoever regarding workmanship, labor, parts, or materials associated with any job carried out by an independent business to which a User has been referred.
Any warranty on the work itself is the sole obligation of the independent business that performed it. Any warranty on parts or materials is governed exclusively by the terms of the applicable manufacturer’s warranty. Users should request written warranty terms directly from the performing business and from any relevant manufacturer before authorizing work.
In the event a User is dissatisfied with work that was performed, Ridgeline Roofing Co. of New York City may, as a courtesy and at its sole discretion, contact the performing business on the User’s behalf and request that it return to address the concern, or, if appropriate, refer the User’s request to a different business within the referral network. This coordination effort is a courtesy only. It is not a guarantee of any outcome, resolution, or correction of the work. Ridgeline Roofing Co. of New York City will not itself perform, redo, repair, or supervise any repair of any work under any circumstances. No refund of amounts paid to a performing business will be issued or facilitated by Ridgeline Roofing Co. of New York City.
Governing law and venue
These Terms shall be governed by and construed in accordance with the laws of the State of NY, without regard to its conflict-of-law provisions or rules. Subject to the arbitration agreement set forth in the Dispute Resolution section of these Terms, any legal proceeding that is permitted to be brought in a court of law must be initiated exclusively in a state or federal court of competent jurisdiction located within the State of NY. Each party irrevocably consents to the personal jurisdiction of such courts for that purpose.
Nature of services - referral and marketing only
Ridgeline Roofing Co. of New York City operates ridgelineroofingnewyorkcity.com as a marketing and referral platform. Its function is to receive home-service requests from visitors in New York City, NY and surrounding areas and to connect those visitors with local, independent businesses capable of addressing their needs. Ridgeline Roofing Co. of New York City advertises home services, collects service requests submitted through the Site and by telephone, and transmits those requests to its network of licensed independent contractors and partner firms.
Every estimate, consultation, repair, installation, and service call is performed in its entirety by those independent businesses. Ridgeline Roofing Co. of New York City does not perform home-service work of any kind. It does not employ, retain, or engage the tradespeople who carry out the work, and it does not direct, supervise, or control the manner in which any work is performed. Scheduling, pricing, materials selection, and the scope of any job are determined solely by the independent business that accepts the request. Availability of a business to respond to any given request is not guaranteed.
Indemnification
To the fullest extent permitted by law, the User agrees to indemnify, defend, and hold harmless Ridgeline Roofing Co. of New York City, its owners, officers, employees, and affiliates, as well as each independent business within its referral network, from and against any and all claims, demands, actions, proceedings, damages, losses, liabilities, costs, and reasonable attorneys’ fees arising out of or relating to any of the following:
- The User’s access to or use of ridgelineroofingnewyorkcity.com or any feature thereof;
- Any information the User submits through the Site, including the accuracy of that information and the User’s authority to provide any telephone number supplied;
- The User’s breach of any provision of these Terms or of any applicable federal, state, or local law or regulation;
- The User’s interactions, transactions, disputes, or dealings with any business to which the User has been referred.
This indemnification obligation shall survive the termination or expiration of the User’s use of the Site and shall not be limited by any limitation of liability set forth elsewhere in these Terms.
Disclaimer of liability for independent contractor businesses
Every business that performs work in connection with a referral from Ridgeline Roofing Co. of New York City is an independent contractor. Those businesses are not employees, agents, legal partners, joint venturers, or representatives of Ridgeline Roofing Co. of New York City in any respect, and Ridgeline Roofing Co. of New York City exercises no control over their operations, employees, pricing, methods, or business decisions.
Ridgeline Roofing Co. of New York City is not responsible or liable for: the workmanship or quality of any work performed; the safety, accuracy, or timeliness of any service; the pricing or billing practices of any business; whether any business holds the licenses or insurance required under applicable law; the acts, omissions, or negligence of any business or its personnel; or any injury to persons, damage to property, financial loss, or other harm caused by a performing business or any person acting on its behalf.
The service agreement or contract for any work requested is formed directly and exclusively between the User and the business that performs the work. Ridgeline Roofing Co. of New York City is not a party to that agreement. A referral from Ridgeline Roofing Co. of New York City does not constitute an endorsement, certification, or guarantee of any business or the work it performs. Prior to authorizing any work, Users are strongly advised to verify the licensing and insurance status of the performing business and to read and understand any written contract or estimate presented by that business. Any dispute arising from the performance of work is solely between the User and the business that performed it.
Changes to these terms
Ridgeline Roofing Co. of New York City reserves the right to revise these Terms at any time. When revisions are made, the ‘Last Updated’ date displayed at the top or bottom of this page will be updated to reflect the date the revised Terms take effect. The User’s continued access to or use of the Site following the posting of any revised Terms constitutes the User’s acceptance of and agreement to be bound by the current version of the Terms. Users who do not agree to a revised version of the Terms must discontinue use of the Site.
Limitation of liability - Ridgeline Roofing Co. of New York City only
The Site and the referral service are provided on an ‘as is’ and ‘as available’ basis. Ridgeline Roofing Co. of New York City makes no warranty that a business will be available to respond to any particular request, that any business will contact the User within any particular time frame, or that use of the Site will produce any particular result.
To the fullest extent permitted by applicable law, Ridgeline Roofing Co. of New York City shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to lost profits, loss of data, or damage to property, arising out of or relating to the User’s use of or inability to use the Site or the referral service, regardless of the theory of liability and even if Ridgeline Roofing Co. of New York City has been advised of the possibility of such damages.
In all events, the total cumulative liability of Ridgeline Roofing Co. of New York City to the User for any claim arising out of or relating to the Site or the referral service shall not exceed one hundred dollars ($100.00), or the total amount the User actually paid directly to Ridgeline Roofing Co. of New York City in connection with the claim - which in most cases is nothing - whichever is greater. This cap applies solely to the conduct and obligations of Ridgeline Roofing Co. of New York City. It does not limit, reduce, or affect in any way the liability of any independent business for the work that business performs. Responsibility for the quality, safety, and outcome of all work rests with the business that performed it, not with Ridgeline Roofing Co. of New York City.
Text message (SMS) communications disclosure
By submitting a service request through ridgelineroofingnewyorkcity.com or by providing a telephone number in connection with a request, the User consents to receive calls and text messages from Ridgeline Roofing Co. of New York City and from the independent business or professional that receives and handles the User’s request. Such communications may be placed using an automatic telephone dialing system (autodialer) or may include prerecorded or artificial-voice messages.
Consent to receive these calls or text messages is not a condition of purchasing any goods or services. Message frequency will vary depending on the nature of the User’s request and the responses received. Standard message and data rates may apply based on the User’s wireless carrier plan.
To stop receiving text messages, the User may reply STOP to any text message at any time. To request assistance regarding text messages, the User may reply HELP. Opting out of text messages will stop further texts but will not automatically stop all other forms of contact regarding an open service request unless the User separately requests that no further contact be made. Opt-out requests and questions regarding text communications may also be submitted through https://ridgelineroofingnewyorkcity.com/contact-us/.
Dispute resolution - arbitration, class-action waiver, and related provisions
Important: This section affects the User’s legal rights. It requires binding individual arbitration of most disputes and contains a waiver of class action rights and jury trial rights. Please read it carefully.
Informal resolution first. Before initiating any formal proceeding, the User agrees to contact Ridgeline Roofing Co. of New York City through https://ridgelineroofingnewyorkcity.com/contact-us/ and provide Ridgeline Roofing Co. of New York City a reasonable opportunity - no fewer than thirty (30) days - to resolve the dispute informally. Most concerns can be addressed without formal proceedings.
Binding individual arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the referral service that is not resolved through informal negotiation shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (‘AAA’) in accordance with its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration will be conducted on an individual basis. Both Ridgeline Roofing Co. of New York City and the User waive the right to resolve any such dispute in a court of law, before a judge or jury, except as expressly provided below.
Class action and representative action waiver. All claims subject to arbitration under these Terms must be brought in the User’s individual capacity and not as a plaintiff or class member in any purported class action, collective action, consolidated proceeding, or representative arbitration. The arbitrator shall have no authority to consolidate claims of more than one individual or to preside over any form of class or representative proceeding. Ridgeline Roofing Co. of New York City and the User each waive any right to participate in or bring a class action of any kind.
Jury trial waiver. To the extent any matter proceeds in a court of competent jurisdiction as expressly permitted under these Terms, both Ridgeline Roofing Co. of New York City and the User waive any right to a trial by jury.
Thirty-day opt-out right. The User may elect to opt out of this arbitration agreement by sending written notice of that election to Ridgeline Roofing Co. of New York City through https://ridgelineroofingnewyorkcity.com/contact-us/ within thirty (30) days of the date the User first accepts these Terms. Opting out of arbitration does not affect any other provision of these Terms.
Small claims and injunctive relief. Notwithstanding the foregoing, either party may bring an individual claim in a small claims court of competent jurisdiction, provided the claim qualifies under that court’s rules. Either party may also seek injunctive or other equitable relief in a court of competent jurisdiction to address the misuse of the Site or the infringement or misappropriation of intellectual property rights.
Contact information
Questions, concerns, or notices regarding these Terms of Service may be directed to Ridgeline Roofing Co. of New York City through the contact page at https://ridgelineroofingnewyorkcity.com/contact-us/. Ridgeline Roofing Co. of New York City will endeavor to respond to inquiries in a timely manner.